Is my package insured and do I need to sign for my order?
All our shipments are fully insured. Our 3rd party carriers will contact you to schedule a delivery date and require a signature upon delivery. For full delivery instructions please read:
Shipping and Delivery
What are the shipping costs?
We ship at a flat rate to all continental US zip codes. For more info check:
Our Delivery Fees
Are there any extra costs such as taxes, duties or customs?
If you are buying a product online from outside European Union member countries, the UK, Norway, Switzerland, Canada, USA or Mexico, your orders will most likely be subject to additional local import duties and taxes (VAT). For more information, please read: International Shipping.
How do I know that my order has been shipped?
You will receive an email from our logistics department with your tracking number and delivery instructions.
When will I receive my order? What is the lead time to receive Aquatica products?
In stock items are shipped within 48hours and delivery times are on average 3-4 business days. Custom orders take between 6-10 weeks. For more details please check this map:
Delivery Times for In-Stock and Out-of-Stock Items
How can I contact your customer service?
Please send your requests to
or initiate a chat session from our website. If you would like to speak to sales & support, you can contact us directly at +1 866 606 2782 ext 1. Aquatica working hours are Monday to Friday, 8 am - 8 pm EST.